Shipping Policy

Shipping is free, unless specified otherwise in the item listing. Order processing time is 3 to 5 days. Please note that the cut-off time for order placement is 4 PM EST. Orders received after this time will be processed on the following business day.

Transit time is 7 to 10 business days after your order has left the warehouse. We currently offer shipping only within the contiguous United States; international shipping is not available.

Our large orders are shipped via one of our third-party freight carriers. If your order has an item that is shipped via freight carrier, you will be contacted to schedule a curbside delivery time. Please make sure to provide your correct phone number at checkout.

Upon placing your order, you will receive a confirmation email. This message will confirm your order has been received by our system, and your credit card was approved for purchase. We will not charge your card until the item has shipped unless the item is on backorder and we need to hold it for you. 

As soon as your order is received in our system, we process it.

If you have additional questions about this policy, please email our Customer Service Team at cs@primacyfitness.com or call us at 1-800-450-7104.